Classic Clips
PO Box 81
Inwood, Manitoba
Canada R0C 1P0

E-mail Address: customersupport@classicclips.store  |  info@classicclips.store

Thank you for choosing Classic Clips Store as your trusted provider of our products and services. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds and returns. This policy is designed to provide clarity and ensure a positive shopping experience for you.

We offer a transparent and customer-friendly return/refund timeline. Refunds and returns are accepted within 30 days from the date of purchase. We believe this time frame strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

This Section covers both our Refund and Return Policy.

Refunds and Returns

Instant, Digital Downloadable Products

There are no refunds or returns available for products downloaded from our Store. The reason is that customers can not return a digital product(s); also, a downloadable product(s) are considered vulnerable merchandise, meaning once downloaded, they are subject to copy and redistribution without license or compensation to Classic Clips.

Products eligible for Refund or Return

Damaged, Mislabeled and lost Products

At Classic Clips Store, we pride ourselves on unparalleled product quality. That’s why all our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, or legitimately lost through the shipment process, we take full responsibility and provide a free replacement or full refund, whichever you choose.

IMPORTANT! Please contact us first before returning products. This way we can ascertain the reason for a refund and discuss options on how best to proceed with your order. Please have your product order # available. You can contact us at customersupport@classicclips.store. Please be patient as it may take up to 24 hours before we can respond to your email. Also, if you are returning a product for a refund, we need to first email you the correct address to return your product(s) to. The product(s) may need to be returned to our primary manufacturer’s address, or, to our Classic Clips address, depending on the product(s). The shipping address on your product(s) will determine this, but, again, please contact us first before returning product(s) for a refund.

Obvious damaged products at time of delivery

Obvious damaged products fall under the following categories:

1. Water and other substance damage or contamination to package
2. Torn and open packages 
3. Bent, crumpled or dented packages

If you receive your product(s) at your Postal outlet or any other address specified with your order and it is damaged, you need to contact your local Postal Service immediately to have the product(s) shipped back to the appropriate sender, the address from where it was shipped from. Ask your local Postal service for proper labelling to attach to the damaged product which will include the obvious damage identified and, if needed, placing the damaged package containing your product(s) in another package. Your local Postal service has an obligation to do this as well as ship the damaged product back to the sender at no charge. IMPORTANT!: Never sign or accept a damaged package containing your product, by doing so you are accepting the damaged package.

Other products eligible for refund and return

Products that have been specifically customized or personalized for the customer are eligible for refund and return.

Products sold as part of Sets/Collection where individual products may be defective are eligible for refund and return.

Acceptable Product Conditions

Other than Obvious Damaged Products as specified above, to be eligible for a refund or return, the product(s) must be in its original condition, including all tags and packaging (if applicable). Please note that certain products may have specific conditions for refund or return due to their nature, and these conditions will be clearly communicated in this section, including return and shipping charges, which are transparent and fair. Our policy aims to be reasonable. We offer free shipping on returns, which means you won’t have to worry about additional shipping costs when returning products.

Refund Options

Replacements

We’ll replace the product with a different size and color, if it is shown your product order had clearly specified otherwise, subject to availability.

Refunds

We’ll return the cost of the product to the original payment method used for the purchase.

Full Refund

If you’re not completely satisfied with your purchase, we’ll issue a full refund.

Partial Refund

In some cases, a partial refund may be provided if only part of the order is returned.

Orders lost in transit

All of our shipping methods have tracking, although the accuracy may differ for some carriers. If you, the customer, do not receive your product(s) within the reasonable estimated delivery time, the package might be lost in transit. This is a simple remedy since all of our shipping methods have tracking and can easily ascertain whether or not you, the customer, have received your product(s) or not. If our tracing system cannot locate your product(s) through the carrier or your local postal service, and it is shown you have indeed not signed for it, your product(s) will be either replaced or a full refund will be granted to you, the customer, whichever you choose. If, however, our tracking system, the carrier or your local postal service confirms you did indeed receive your product(s), no replacement product(s) or refund will be considered. Please follow the preceding steps first before contacting us regarding a possible Order lost it transit:

1) Check with your local Postal service, your product(s) may be there. If not, please contact us so we can use our tracing system to check with the carrier.

Once you’ve placed an order, you might no longer be able to edit the order details or cancel it. If you have an issue with the shipment of your order, contact us within 30 days of the delivery or estimated delivery date. In some cases, you may need to reach out to the shipping carrier directly.

Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc. We are not bound to make such modifications to your order, but we will do our best on a case-by-case basis.

Classic Clips Store cannot guarantee delivery to P.O. box numbers.

Products not eligible for Refund or Return

If you, the customer, made a mistake in address, quantity, size, color, etc., at checkout, Classic Clips Store cannot be held responsible and no return or refund will be considered. However, if it is shown that your product(s) order had clearly specified otherwise, a return, replacement or full refund (whichever you choose) will be honored. Please read the following list of ineligible return and refund of product(s) reasons and scenarios:

1) If you, the customer, order the wrong size, color, quantity of a product(s), wrong product(s), wrong address (or insufficient shipping address information), wrong shipping name (you, the customer’s full legal name), no return or refund will be considered. Customers providing any of the above insufficient or missing information at checkout, and especially providing insufficient or wrong address shipping information, will be returned by the courier to our facility. You, the customer, will be liable for reshipment costs once we have confirmed an updated yur correct shipping address with you (if and as applicable).

2) Unclaimed shipments that go unclaimed are returned to our facility, you, the customer, will be liable for the cost of a reshipment (if and as applicable).

3) Buyer’s Remorse, any reason not related to product(s) eligible for Return or Refund as specified above. Buyer’s Remorse examples: “I have changed my mind and no longer want the product.”, “I decided I want a different color.”, “My cat doesn’t like the material.” “My wife has demanded I return the product.” These and other personal reasons and decisions after you have received your product(s) is what is referred to as Buyer’s Remorse.

Unfortunately, Classic Clips Store cannot accept a return, honor a refund or even replace your product(s) for any reason related to Buyer’s Remorse, the sole reason being that once a product is manufactured, shipped and delivered, we would have to re-manufacture, re-ship and re-deliver the product(s) to you, the customer, at additional costs to us. If, however, you, the customer, decides to return the product(s) anyway and request a replacement, you, the customer, will have to go through the ordering process again, at your cost.

To avoid the above scenarios, please take your time when selecting variations (size, color, etc.) of the product(s) you are purchasing, including quantity and the specific product(s) you are ordering. Always review the product(s) in your Cart carefully before Checking Out and making an actual Purchase. You can, however, if a mistake has been made, Cancel the Order.

Specialty Products to be returned to Classic Clips

The following are Classic Clips Specialty Products that need to be returned to Classic Clips and they are as follows: 

1. DVD Movies, Collections and TV Series, etc.
2. Audio CDs
3. Audio Cassettes
4. Audio 8 Track Cassettes
5. Vinyl Records
6. VHS Movies, Collections and TV Series, etc.

Classic Clips
PO Box 81
Inwood, Manitoba
Canada R0C 1P0

Please see Classic Clips Refund and Return Policy for Specialty Products here: Specialty Products.

Products to be returned to our primary manufacturer

Products that need to be returned to our primary manufacturer are as follows:

1. Every product in our store not listed above

Avoiding Charge-backs

Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds and returns, we aim to empower you with a clear understanding of your rights. If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at customersupport@classicclips.store. Your satisfaction is our priority, and we’re here to assist you. Thank you for choosing Classic Clips Store!

Classic Clips
PO Box 81
Inwood, Manitoba
Canada R0C 1P0

E-mail Address: customersupport@classicclips.store  |  info@classicclips.store

Disclaimer

We can only assume and hold in faith that the information you supply at checkout: i.e.: credit card, shipping information, etc., is accurate and the actual person whom is using said credit card and supplying information at checkout to purchase products. Classic Clips Store will not be held responsible for credit card and information supplied at checkout and the purchasing of products by parties not legally authorized to do so by the actual credit card holder and the checkout information supplied. Classic Clips Store will therefore, under such conditions, not reimburse any second or third parties who have used said credit card and checkout information to purchase products from this site, nor, in such a case, reimburse the actual credit card holder for purchases on this site who was not aware of such transactions on this site.